If you would like to return your order for any quality issues, please contact us within 14 calendar days after delivery.

To return a purchase, you send us an email through [email protected]. 

 

Returns or Replacement

Our policy lasts 14 days. If 14 days have gone since you received the purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return or replacement, your item should be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be returned as well as an item that is returned more than 14 days since received.

Some items are unable to be returned including:

• Personalized items.
• Gift cards.

 

Start a return

To complete your return, please reach out to [email protected]
Please do not send your purchase back to the ‘sender address’. A detail information will be sent to your email once the return application has been approved.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.

Any return shipping costs are associated to the customer and will not be reimbursed unless by special arrangement.

We recommend having the item tracked, as if the item does not arrive or is lost on the way back to us, a refund will be void (as it has never been received).

Return Address

Before returning please contact the customer support team to assist you with the order number  for the return order. We will not accept liability for any goods returned directly without an order number.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Important notes:
– We do not provide a return label or cover the return shipping, customers should be responsible for the return shipping fee. The specific fee should be based on the logistic company you choose.
– Our payment gateway will charge a 5% of the item cost as transaction fee for all canceled or returned orders.
– A 10% of the item cost will be charged to the customers as a restocking fee for returned orders.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].